Adobe connect does not download video file

For example, if you're using Internet Explorer on Windows, try Firefox. Allow pop-up windows in your browser, or add www. Also, allow third-party cookies. For instructions, see your browser's documentation. When prompted to Open or Save the downloaded file, select the option to save it. Then double-click the file to open it after it has downloaded completely.

If you encounter a specific error number or message, search the Adobe support website for the text or error number for a solution. If the temporary Internet file cache is too small to contain the file as it downloads, the download fails. Many factors, such as connection type and network traffic, affect download speed. The following table provides estimated download times for different file sizes at typical connection speeds.

For faster downloads, avoid peak hours 9am to 6pm Eastern time. Demand for downloads can also be high the first week after a product release. Some products—typically applications that are about 1 GB or larger—require that you have a broadband Internet connection for download. Note: When you order a product, look below or to the right of the Delivery Method pop-up menu for the file size and estimated download time.

Note: The estimates in this table assume ideal network conditions. Your actual download time can be longer. If you are having trouble downloading Captivate 8 or any product using Internet Explorer 11 in Windows 8 or 7, you can fix it by adding www. Follow the steps below:. Click the wheel-shaped Tools icon at the upper-right corner of the browser and then click Compatibility View settings.

Go back to the trial download page, reload the page press F5 or click the Refresh icon , and click Download. Visit the Adobe community forums to see if other users are experiencing similar download and installation problems. Visit the Downloading, Installing, Setting Up forum or find the forum for your product. Try posting your problem on the forums for interactive troubleshooting.

Note: When posting on forums, include your operating system and your product's version number in your message. Legal Notices Online Privacy Policy. Troubleshoot download problems Search. All Apps User Guide. Select an article: Select an article:.

Last modified on Skip to: content search login. Knowledge Base Toggle local menu Menus About the team. Knowledge Base Search. Log in. Options Help Chat with a consultant. Include archived documents. Alternatively, when you attempt to share your screen or a presentation in a meeting in the browser, the browser prompts you to install the application.

To install the application, close all the instances of Adobe Connect and then start the installation. If you are an administrator, you can silently deploy the Adobe Connect application for desktop using SCCM installation method, to multiple machines in your organization.

For more information, see Install application for desktop. My administrator installed the application on my machine but I cannot locate it. Once the application is deployed, the users must log out and relogin for the application to be available for use.

If you still cannot install the application, download the offline installer from the Downloads and Updates page. The latter is a self-contained installer that installs the application without downloading any more components from the Internet. After running the diagnostic test, Chrome does not provide the button to download the Flash Player. If the download fails, click Email Error Log.

In your email client, the installation log file is attached automatically and you can send it to your administrator. If you cannot find the desktop shortcut, you can launch the application from the following installation path:. Open these URLs in the browser. The Adobe Connect application for desktop creates a shortcut on the desktop every time it is launched. On Mac, I just installed the application but a meeting opens only in the browser. Mac users who have installed the application, are able to access a meeting only in the browser and the freshly installed application does not launch.

Disable Adobe Flash in your browser and re-access the meeting in a browser, to launch the application. When I access a meeting in Chrome, my application does not open and the workflow is stuck in a loop asking me to install the application.